Shipping policy

Thank you for shopping with Munster. This policy explains how and when your order ships. Questions? Email us at goodsnexora@gmail.com.

Where we ship. We currently ship to addresses in the United States only.

Order processing. Orders are processed within 1–2 business days (Monday–Friday, excluding US public holidays). Orders placed on weekends or holidays begin processing the next business day.

Estimated delivery. Estimated total delivery time is 8–13 calendar days from the date of your order, including processing. Delivery estimates are not guaranteed arrival dates. Delays can happen because of carriers, weather, holidays, high-volume periods or other circumstances outside our control.

Shipping costs.

  • 1 plushy: $2.95
  • 2 or more plushies: FREE shipping

The final shipping charge is shown at checkout before you pay. Orders are limited to 10 plushies per checkout; for bulk orders, contact us.

Tracking. When your order ships, we email you tracking information, generally within 2–3 business days of your order. Timing can vary. If you haven't received tracking within 5 business days, please email us.

If we can't ship on time. If we can't ship your order within the time stated above, we'll let you know and give you the choice of agreeing to a new date or cancelling for a full refund.

Missing or lost packages. If your order hasn't arrived, email goodsnexora@gmail.com with your order number. We'll review the tracking and contact the carrier. We treat a package as lost in either case:

  • The tracking hasn't updated for 7 or more days and the carrier can't locate the package.
  • The order hasn't been delivered within 30 days of your order date.

If an order is confirmed lost, we'll give you a full refund of the amount you paid, including any shipping charge. If tracking shows "delivered" but you can't find the package, please check with neighbors and your local post office. Then tell us as soon as possible, ideally within 7 days of the delivery scan, so the carrier claim isn't delayed, and we'll open a claim with the carrier and work with you on a solution.

Incorrect addresses. Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, contact us and we'll help arrange reshipment.

See also our Refund Policy and Terms of Service. Nothing in this policy limits any rights you have under applicable law.