Refund policy
30-day returns. You can request a return within 30 days after your order is delivered, including change-of-mind returns. Discounted items and bundle purchases are covered by the same 30-day policy.
Free returns. Returns are free for all eligible orders. Once your return is approved, we email you a prepaid return shipping label and instructions. The label shows the correct return destination, so please don't send items to any other address.
Condition. Items being returned for change of mind should generally be unused and in their original packaging. This doesn't apply to items that arrive damaged, defective or incorrect (see below).
How to start a return.
- Email goodsnexora@gmail.com with your order number and the item(s) you'd like to return.
- Wait for our reply with your prepaid label and instructions. Please don't ship a return before you receive them.
- Pack the item(s) and drop off the package as instructed.
Refunds. Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are processed to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund to your account.
Bundle and multi-item orders. Our quantity discounts are spread across the items in your order. If you return some items from a multi-item order, the refund for each returned item is the amount you actually paid for that item after discounts, as shown on your order confirmation.
Original shipping charges. For change-of-mind returns, the original $2.95 shipping charge (charged on single-plushy orders) isn't refunded, unless applicable law requires it. If your order arrives damaged, defective or incorrect, or is never delivered, we refund the original shipping charge along with the item price.
Damaged, defective or incorrect items. If your order arrives damaged or defective, or you receive the wrong item, please contact us as soon as possible at goodsnexora@gmail.com. Photos and a short description of the issue help us resolve it quickly. We'll offer an appropriate refund, replacement or exchange. We won't refuse a claim for a damaged or defective item because it has been used or no longer has its original packaging.
Exchanges. If you'd like a different color, contact us. We can process a return for the original item, and you can place a new order for the one you want.
Order cancellations and changes. Orders can't be cancelled or modified once they've been placed, so please check colors, quantities and your shipping address before checking out. After delivery, you can request a return under this policy. If we can't ship your order within the time stated in our Shipping Policy, we'll offer you the option to cancel for a full refund.
Your rights. Nothing in this policy limits any rights you have under applicable consumer protection law, or any rights you have with your card issuer or payment provider.
Questions? Email goodsnexora@gmail.com. See also our Terms of Service.